For our larger events we do not offer a 'Family Ticket' as we recognise that families come in all different shapes and sizes!

Flexi Tickets can be fully amended up to 24 hours before your booking time via our helpful team and the booking amendment form. In the first instance we will look to reschedule your booking but if not possible a credit note will be offered to use within 12 months at Quex Adventure Farm Park. Flexi Tickets are limited to three amendments and are non-refundable.

A move to a more expensive ticket or time slot will be charged the price difference. A move to a cheaper ticket or time slot will not be refunded. Flexi Tickets are also not subject to booking fees!

Saver tickets are great if you have a fixed schedule and don't plan to change or cancel your visit. These tickets are non-refundable and cannot be cancelled. In the event of an amendment being requested, there is a £5 charge per ticket for each amendment. If an amendment is not possible because we are fully booked or you are unavailable, a credit note or refund will not be offered.

If you have a Flexi Ticket, contact us up to 24 hours before via the ticket amendment form, and we'll help you move your booking if we have space available. Alternatively a credit voucher will be offered. A move to a more expensive timeslot will be charged at the difference in price. A move to a cheaper timeslot will not be refunded.

If you have a Saver Ticket, unfortunately we will not be able to cancel your booking or provide a credit note or refund. If you would like to amend the time or date, a £5 charge per ticket will be levied in addition to any difference in price. If it is not possible to move your booking, a refund or credit will not be offered.

If you are late, it is unlikely you will be able to enjoy the tractor ride as part of your experience. If you arrive within a reasonable timeframe we will endeavour to accommodate you as quickly as we can but there may be a wait. If you are late for the last session of the day we will unfortunately not be able to accommodate you and a reschedule or credit will not be offered.

We have previously been very flexible with our tickets which has led to tractors running with empty seats and lots of last minute amendments. To keep our prices as low as possible, we need to maximise the capacity on our tractor and as such cannot be as flexible whilst keeping prices low (in comparison to our national competition). The admin cost of ticket amendments is also high and as such we have introduced these different ticketing tiers, much like other travel and accommodation providers have done. We also believe this flexibility is unique when compared to tickets to other seasonal events and theatre.

Bookings from 4pm are significantly more popular as the thousands of Christmas lights are properly visible. For this reason there is an additional 50p charge for tickets from, and including, our 4pm time slot.

The Elf Express experience operates with limited capacity for each session, and to ensure competitive pricing, we require a fee for adult participation. Adults are essential for the safety and enjoyment of children during the experience, as well as to share in the magical journey with them. Similar to attending a theatrical performance or pantomime, where seats are purchased for each attendee, charging adults allows us to maintain the viability of the Elf Express event while accommodating our limited session capacities.

Yes, all children under 1 are charged at £10 a ticket and like our carer tickets this ticket is considered to be flexible.

All child and adult tickets are standardised in the pricing structure and no specific discounts are available for those with disabilities. Carers are able to book a discounted ticket to accompany the "Cared For". Both the Cared For and Carer require a paid ticket for entry. Proof of eligibility will be required. See information when booking online.