For our larger events we do not offer a 'Family Ticket' as we recognise that families come in all different shapes and sizes!

Every effort has been made to make the Halloween and Christmas trails fully accessible, however customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather. Buggies and Pushchairs can be taken round the experience but must be folded up during the tractor ride at the start of the experience. Regrettably, our Tractor rides are not wheelchair friendly. Wheelchairs or mobility scooters won’t be provided. However, those who require a wheelchair or a mobility scooter are welcome to bring them, bearing in mind the advice above. We also strongly recommend planning your travel in advance and considering the impact of adverse weather. We do not offer carers tickets for adults accompanying a child, but are able to offer a discounted ticket for carers accompanying a paying adult. For more information, please call us on 01843 866023 where a member of our team will be more than happy to help. Proof of carers will be requested on arrival, which may include a DLA or PIP letter from the Department of Work & Pensions, Attendance Allowance or Incapacity Benefit. Failure to provide proof will mean that you will be charged the full rate on entry.

Quex Adventure Farm Park accepts no liability if an event must be postponed for reasons beyond its reasonable control, this includes an act of God, change in governmental regulations, fire, war, terrorist activity or civil commotion. If the event is postponed due to any of the above reasons, then Quex Adventure Farm Park will reschedule all tickets that have been affected to an alternative session. Quex Adventure Farm Park do not offer ticket refunds unless an event is cancelled. However, tickets can be exchanged for an alternative session of the same event (subject to availability) up to five days before a performance. A £1 charge (per ticket) will be made for this service. If it is not possible for Quex Adventure Farm Park to reschedule your booking a credit note will be offered. Ticket amendments made within five days of your booking are not able to be accommodated due to the busy nature of The Elf Express. By logging into our ticketing website, you are able to amend your own tickets up to 5 days before your visit for a reduced amendment fee of £0.50 per ticket.

The Elf Express 2023 is currently under development so attractions and parts of the experience may be altered, removed or improved throughout the year. We also reserve the right to tweak the event during the run and after the Preview Weekend.